Whether it’s one of your standard answering plans or a custom designed program to fit your needs, MedCom will always process your calls in an efficient, courteous manner to assure both you and your customer are satisfied.
Recommended for Medical Practices
Connecting the caller with on call personnel
Clients call a check-in line and verbally retrieve messages
Text messaging, email, fax, paging (Alpha & Digital)
Sending messages to one or more recipients.
Available on all serviced lines.
We keep records of every call we take for up to three months.
Available upon request for an additional fee.
Scheduling performed by a real person – not automated.
Following up with callers to make sure they’ve received a return call.
Input orders on client sites or specialized portals.
Our staff will conduct their selves as your office personnel.
In most cases accounts can be programmed and live within two hours.
Whether you are located in California or South Carolina local forwarding numbers are available. (We also provide toll-free numbers if needed).
Only if desired by the customer.
We call and wake you up or give reminders.
We have protocols in place for such calls (or you can provide your own protocols)
Scripts created by your office for us to recite to your callers upon your request.
We can completely customize scripts for your account from the questions we ask your client to the information we provide the client also the way you want your calls relayed.
Every call is greeted by an actual Southeast based operator; not an automated greeting.
Power outages? No worries, our backup generator and UPS keeps us running.
Easy to remember; one number to reach us.
Have you heard “I can’t” or “We can’t do that”? Not in our vocabulary.
You choose email/fax or mail.
Available upon request; we automatically process your credit card on file each month.
We accept Visa/MasterCard/American Express/Discover/Check/Cash/ACH deposit.
We are professionals and strive to provide that image on all calls. Hear the smile in our voices.
Do you often need answers to a question or concern? We are here 24/7.
Locally owned and operated for over 30 years, still serving our very first customer.
We are always available for any concern that arises.
Each call is different, so why ask the same questions.
We can do the work for you; verbally call, text or email.
Automated greetings are available upon request.
No need to email, call or fax your calendar; send us a link for online access.
Are you missing calls? Call verification ensures every call is returned.
Do callers often give wrong numbers? We can embed the caller ID on every message.
No need to wait for an operator to answer; with the client forwarding feature you hear an automated recording saying, “your lines have been forwarded”.
Different protocols for all types of calls.
Contacting on-calls can be customized to each person’s need.
Relay instructions can be customized to your needs.
Review messages sent to on-calls; we can email and or fax a copy on a specific day & time per your request.
Trying to decide what report you need in the CLIENT PORTAL? Call us we will provide it for you.
All calls are recorded for later retrieval. – Quality control voice recording
Names, terminology and or special wording.
Do you have an email distribution list? We can program everyone to receive messages.
Email and text multiple on-call personnel at the same time.
Privacy is a must in our business and all employees sign a confidentiality agreement.
Do you often wonder if your phone lines were forwarded correctly? Let us check for you.
No need for long distance charges, we provide local area call forwarding numbers.
We stay abreast of medical news and networking in the community.
You decide what delivery works best for your office; email, fax or both.
Did someone forget to forward the on-call schedule; it’s ok we will remind you.
Do on-calls want to be called and texted? We can do both.
We have multiple offices with backup network capabilities.
Is there a need for multiple on-calls by hospital, outpatient, area of town or job?
Do you ever wonder if your office had any messages from the previous night? We can send a no message notification.
Not only can we give the address, we give directions.
NO NEED FOR CLIENT PORTAL! We enter the on-call calendar for you.
Keeping up with orders can be difficult. Let us do the work for you.
Yes, some on-calls still carry pagers & our technology is still capable of paging them.
Connecting callers directly to you.
Different protocols for all types of calls.
Having difficulty finding someone to answer the phone? Let us be your receptionist.
We can remind personnel of meetings and or doctor’s schedules.
Obtain from your phone company and provide us the code, we do the forwarding for you.
Event planning, restaurants, vendor fairs; let us help with the head count.
Tired of your current service or need the phone answered a.s.a.p.? Get started today!
Download our app. for your office staff and or on-call personnel use. Messages within the app. can be forwarded between each other.
In case of emergencies or vacation.
Quick SMS (short message service) to your cell phone.
We screen the calls for you and only contact on-call personnel for emergencies.
We text the message and you reply back; it’s as simple as that.
No need for technology. We will call you and deliver the message verbally.
Voicemail messages can be emailed and played at your convenience.
Hard time waking up after being on-call all night; we will call you until we reach you.
Interact with your web-based software to help your callers with all sorts of information; from making appointments to putting in work orders.