OUR FEATURES: | DESCRIPTION: | |||
* 100% Live Call Agents Answering. | Every call is greeted by an actual Southeast based operator; not an automated greeting. | |||
* Alternate Power Supply. | Power outages? No worries, our backup generator and UPS keeps us running. | |||
* Clients Only Check-In Line. | Easy to remember; one number to reach us. | |||
* Helpful Staff. | Have you heard “I can’t” or “We can’t do that”? Not in our vocabulary. | |||
* Invoice delivery. | You choose email/fax or mail. | |||
* Monthly Credit Card Draft | Available upon request; we automatically process your credit card on file each month. | |||
* Payment Processing. | We accept Visa/MasterCard/American Express/Discover/Check/Cash/ACH deposit. | |||
* Professional Image. | We are professionals and strive to provide that image on all calls. Hear the smile in our voices. | |||
* Quick Customer Service Response Time. | Do you often need answers to a question or concern? We are here 24/7. | |||
* Stability (Established in 1988). | Locally owned and operated for over 30 years, still serving our very first customer. | |||
* 24/7 Management / Supervisor Support. | We are always available for any concern that arises. | |||
* Advanced Call Scripting. | Each call is different, so why ask the same questions. | |||
* Appointment Scheduling. | We can do the work for you; verbally call, text or email. | |||
* Automated Call Attendant. | Automated greetings are available upon request. | |||
* Automated On-Call Rosters. | No need to email, call or fax your calendar; send us a link for online access. | |||
* Call Verification. | Are you missing calls? Call verification ensures every call is returned. | |||
* Caller ID. | Do callers often give wrong numbers? We can embed the caller ID on every message. | |||
* Client Forwarding Feature | No need to wait for an operator to answer; with the client forwarding feature you hear an automated recording saying, “your lines have been forwarded”. | |||
* Code Stemi/Stat/Medication/Lab Protocol. | Different protocols for all types of calls. | |||
* Customized Contact Instructions. | Contacting on-calls can be customized to each person’s need. | |||
* Customized Relay Instructions. | Relay instructions can be customized to your needs. | |||
* Delivered messages held for next day. | Review messages sent to on-calls; we can email and or fax a copy on a specific day & time per your request. | |||
* Detailed Reports. | Trying to decide what report you need in the CLIENT PORTAL? Call us we will provide it for you. | |||
* Digital Call Logging. | All calls are recorded for later retrieval. – Quality control voice recording | |||
* Exclusive Account Listings. | Names, terminology and or special wording. | |||
* Group Email Accounts. | Do you have an email distribution list? We can program everyone to receive messages. | |||
* Group Email and Text Message Delivery. | Email and text multiple on-call personnel at the same time. | |||
* HIPAA/HITECH Compliant. | Privacy is a must in our business and all employees sign a confidentiality agreement. | |||
* Line Check Reminders. | Do you often wonder if your phone lines were forwarded correctly? Let us check for you. | |||
* Local Phone Number Forwarding. | No need for long distance charges, we provide local area call forwarding numbers. | |||
* Members (SCMGMA). | We stay abreast of medical news and networking in the community. | |||
* Message Delivery by Email/Fax or Both. | You decide what delivery works best for your office; email, fax or both. | |||
* Monthly On-Call Schedule Reminders. | Did someone forget to forward the on-call schedule; it’s ok we will remind you. | |||
* Multiple Message Dispatch. | Do on-calls want to be called and texted? We can do both. | |||
* Multiple Office Network Capability. | We have multiple offices with backup network capabilities. | |||
* Multiple On-Call Dispatch. | Is there a need for multiple on-calls by hospital, outpatient, area of town or job? | |||
* No Message Notification Reminders. | Do you ever wonder if your office had any messages from the previous night? We can send a no message notification. | |||
* Office Directions Given. | Not only can we give the address, we give directions. | |||
* On-Call Schedule Programming. | NO NEED FOR CLIENT PORTAL! We enter the on-call calendar for you. | |||
* Order-Entry. | Keeping up with orders can be difficult. Let us do the work for you. | |||
* Paging Message Delivery. | Yes, some on-calls still carry pagers & our technology is still capable of paging them. | |||
* Patching. | Connecting callers directly to you. | |||
* Protocol. | Different protocols for all types of calls. | |||
* Receptionist Service 24/7. | Having difficulty finding someone to answer the phone? Let us be your receptionist. | |||
* Reminder Calls. | We can remind personnel of meetings and or doctor’s schedules. | |||
* Remote Forwarding. | Obtain from your phone company and provide us the code, we do the forwarding for you. | |||
* Reservations. | Event planning, restaurants, vendor fairs; let us help with the head count. | |||
* Same Day Connection and Service. | Tired of your current service or need the phone answered a.s.a.p.? Get started today! | |||
* Secure Message Encryption Application. | Download our app. for your office staff and or on-call personnel use. Messages within the app. can be forwarded between each other. | |||
* Service Neutralization. | In case of emergencies or vacation. | |||
* SMS Messaging. | Quick SMS (short message service) to your cell phone. | |||
* Strict Emergency Call Screening. | We screen the calls for you and only contact on-call personnel for emergencies. | |||
* Text Messaging Inbound / Outbound. | We text the message and you reply back; it’s as simple as that. | |||
* Verbal Message Delivery. | No need for technology. We will call you and deliver the message verbally. | |||
* Voicemail Message Delivery. | Voicemail messages can be emailed and played at your convenience. | |||
* Wake-Up Calls. | Hard time waking up after being on-call all night; we will call you until we reach you. | |||
* Web-Based. | Interact with your web-based software to help your callers with all sorts of information; from making appointments to putting in work orders. |
Looking for a custom feature not listed? Give us a call today to see how we can help.