FEATURES

OUR FEATURES: DESCRIPTION:
* 100% Live Call Agents Answering. Every call is greeted by an actual Southeast based operator; not an automated greeting.
* Alternate Power Supply. Power outages? No worries, our backup generator and UPS keeps us running.
* Clients Only Check-In Line. Easy to remember; one number to reach us.
* Helpful Staff. Have you heard “I can’t” or “We can’t do that”? Not in our vocabulary.
* Invoice delivery. You choose email/fax or mail.
* Monthly Credit Card Draft Available upon request; we automatically process your credit card on file each month.
* Payment Processing. We accept Visa/MasterCard/American Express/Discover/Check/Cash/ACH deposit.
* Professional Image. We are professionals and strive to provide that image on all calls. Hear the smile in our voices.
* Quick Customer Service Response Time. Do you often need answers to a question or concern? We are here 24/7.
* Stability (Established in 1988). Locally owned and operated for over 30 years, still serving our very first customer.
* 24/7 Management / Supervisor Support. We are always available for any concern that arises.
* Advanced Call Scripting. Each call is different, so why ask the same questions.
* Appointment Scheduling. We can do the work for you; verbally call, text or email.
* Automated Call Attendant. Automated greetings are available upon request.
* Automated On-Call Rosters. No need to email, call or fax your calendar; send us a link for online access.
* Call Verification. Are you missing calls? Call verification ensures every call is returned.
* Caller ID. Do callers often give wrong numbers? We can embed the caller ID on every message.
* Client Forwarding Feature No need to wait for an operator to answer; with the client forwarding feature you hear an automated recording saying, “your lines have been forwarded”.
* Code Stemi/Stat/Medication/Lab                  Protocol. Different protocols for all types of calls.
* Customized Contact Instructions. Contacting on-calls can be customized to each person’s need.
* Customized Relay Instructions. Relay instructions can be customized to your needs.
* Delivered messages held for next day. Review messages sent to on-calls; we can email and or fax a copy on a specific day & time per your request.
* Detailed Reports. Trying to decide what report you need in the CLIENT PORTAL? Call us we will provide it for you.
* Digital Call Logging. All calls are recorded for later retrieval. – Quality control voice recording
* Exclusive Account Listings. Names, terminology and or special wording.
* Group Email Accounts. Do you have an email distribution list? We can program everyone to receive messages.
* Group Email and Text Message Delivery. Email and text multiple on-call personnel at the same time.
* HIPAA/HITECH Compliant. Privacy is a must in our business and all employees sign a confidentiality agreement.
* Line Check Reminders. Do you often wonder if your phone lines were forwarded correctly? Let us check for you.
* Local Phone Number Forwarding. No need for long distance charges, we provide local area call forwarding numbers.
* Members (SCMGMA). We stay abreast of medical news and networking in the community.
* Message Delivery by Email/Fax or Both. You decide what delivery works best for your office; email, fax or both.
* Monthly On-Call Schedule Reminders. Did someone forget to forward the on-call schedule; it’s ok we will remind you.
* Multiple Message Dispatch. Do on-calls want to be called and texted? We can do both.
* Multiple Office Network Capability. We have multiple offices with backup network capabilities.
* Multiple On-Call Dispatch. Is there a need for multiple on-calls by hospital, outpatient, area of town or job?
* No Message Notification Reminders. Do you ever wonder if your office had any messages from the previous night? We can send a no message notification.
* Office Directions Given. Not only can we give the address, we give directions.
* On-Call Schedule Programming. NO NEED FOR CLIENT PORTAL! We enter the on-call calendar for you.
* Order-Entry. Keeping up with orders can be difficult. Let us do the work for you.
* Paging Message Delivery. Yes, some on-calls still carry pagers & our technology is still capable of paging them.
* Patching. Connecting callers directly to you.
* Protocol. Different protocols for all types of calls.
* Receptionist Service 24/7. Having difficulty finding someone to answer the phone? Let us be your receptionist.
* Reminder Calls. We can remind personnel of meetings and or doctor’s schedules.
* Remote Forwarding. Obtain from your phone company and provide us the code, we do the forwarding for you.
* Reservations. Event planning, restaurants, vendor fairs; let us help with the head count.
* Same Day Connection and Service. Tired of your current service or need the phone answered a.s.a.p.? Get started today!
* Secure Message Encryption Application. Download our app. for your office staff and or on-call personnel use.  Messages within the app. can be forwarded between each other.
* Service Neutralization. In case of emergencies or vacation.
* SMS Messaging. Quick SMS (short message service) to your cell phone.
* Strict Emergency Call Screening. We screen the calls for you and only contact on-call personnel for emergencies.
* Text Messaging Inbound / Outbound. We text the message and you reply back; it’s as simple as that.
* Verbal Message Delivery. No need for technology.  We will call you and deliver the message verbally.
* Voicemail Message Delivery. Voicemail messages can be emailed and played at your convenience.
* Wake-Up Calls. Hard time waking up after being on-call all night; we will call you until we reach you.
* Web-Based. Interact with your web-based software to help your callers with all sorts of information; from making appointments to putting in work orders.

Looking for a custom feature not listed? Give us a call today to see how we can help.

contact us
Want to discuss how MedCom can make your life easier? Fill out
the form below and we will be in touch to discuss our program.