MedCom has focused on service in South Carolina, Georgia & North Carolina.  Customers are paramount and we care for the communities in which we serve.  We are appreciative of our nationwide accounts, although we find it best to concentrate on the Southeast where time zone, accent, local and road systems are familiar to our employees and personnel.

TECHNICAL
Robbie Parnell is MedCom's Chief Technical Officer and has been with the company since its conception in 1988.  He has been Vice President and holds an executive position with TUNe (Telescan Users Network).  He has designed, installed and maintained seven systems for MedCom in South Carolina, Georgia and North Carolina.  Mr. Parnell is a great talent when working with phone companies and linking systems together, so much so that he is retained at times by answering service equipment manufacturers to install or trouble shoot problems that present linkage issues beyond the realm of the manufacturer's installation expertise.  It is good having an individual such as Mr. Parnell who is not only a great technician but understands the answering service industry and keeps MedCom up-to-date with necessary upgrades & changes in our industry.

ADMINISTRATIVE
As with most businesses, employees come and go.  While breaking ties has its advantages and disadvantages, MedCom uses every opportunity to discover new talent and improve our service to the customer.  All MedCom administrators have 10 years or more experience in answering service.  Each started as an entry level operator and worked their way up.  We are proud of our entire staff and feel your company is in very good hands when you leave your phone lines with us.

STABIILITY
MedCom or its share holders own each location and the building which houses the service.  We finance our upgrades and expansions "in-house". We do not outsource billing, collections or sales.  We maintain a strict budget, help our employees, and competitively price a 100% -- 24/7/365 -- "live only" answering service.