ABOUT US

OUR STORY

Established in 1988, we specialize exclusively in 24 hour live telephone answering service. We have offices located in South Carolina and Georgia. MedCom’s clientele and customers benefit from efficient, accurate and timely message relay. The majority of our employees have 10 plus years experience, it’s like having secretaries instead of operators.

We are here to make your life easier! Our goal is to relay messages accurately and efficiently. We strive to improve your business by being that extra helping hand you need when the office is away. We serve your communication needs in the most professional manner, keeping in mind that most important First Impression.

Providing the best “100% LIVE ANSWERING SERVICE” available in the Southeast!

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WHY CHOOSE US?

Established in 1988, we have over 30 years of stability and experience.

Callers will always speak to a live, Southeast based receptionist.

Over 1,100 fiber optic lines to assure quality connections and faster call processing.

Two on-site generators to ensure we are up and answering your calls 24/7.

We are HIPAA & HITECH Compliant to ensure patient privacy and safety.

We are proud members of the SC Medical Group Management Association.

We are proud members of the Better Business Bureau® and maintain a A+ rating.

Medcom, Inc is a BBB Accredited Answering Service in Columbia, SC

We are continuously updating new features and technology for our clients.

FROM OUR CEO

Since beginning in 1988, at the age of twenty-eight, I can recall so many great people who are responsible for MedCom’s success. From the fourteen hundred or so managers and call center agents in which we have employed to the thousands of doctors and business owners who have given us the opportunity of serving them, I am truly humbled and grateful. I enjoy spending time directly with the staff, hearing input on how each of them would better serve the customer.

I expect us to be available for the customer any time and always at their convenience. The MedCom staff, contract personnel and network affiliates constantly keep us aware of new technologies and procedures which could be beneficiary. I sought out to make my fortune monetarily. As I recall the faces of all those I have known through MedCom, the blood, sweat and tears poured into this 24/7/365-day business as we all fought, lived laughed and loved, I realize how rich I really am; not monetarily but in memories, and that is wealth I can never lose.

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